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Frequently Asked Questions

Submit an online request to EVERLIVE Healthcare Services or locate an Everlive healthcare office to get started. Our clinical managers will work with your primary Physician to develop a plan of care that meets your loved one's needs. To start the homecare process, we will come to your home to address your concerns and answer any questions you may have.

Everlive Healthcare Services adheres to the highest standards for hiring our staff. Our professionals undergo thorough interviewing, testing, and screening prior to employment. This includes performance of multiple background checks, reference checks, licence verifications when applicable, driver record screenings, and a formal orientation.

Additionally, caregivers are regularly supervised and evaluated by management to help ensure that you or your loved one is receiving the attention they deserve.

We are highly skilled and sensitive to the physical and emotional needs of each patient.

EVERLIVE personnel are available to answer the phone 24 hours a day, seven days a week, including holidays and weekends. An RN is also on-call 24 hours a day, seven days a week. Call our office with any questions or concerns you have!

When faced with the challenge of finding a qualified individual who can provide care when it's needed and at a fair price, it is important to know and understand your options. There are many caregiver choices available and these decisions can often become confusing and frustrating. When selecting a homecare provider, it is important to ask questions and make an informed decision based on your specific needs. Learn what questions to consider when choosing a home health provider.

Everlive's goal is for caregivers to be available to start on a case within 24 hours, and often within the same day.

The cost of service varies on a case-by-case basis. Everlive Healthcare Services coordinates billing with many payor sources, including Medicare, Medicaid, Managed Care insurances, Long-term Care insurances, and Workers' Compensation.

We also accept personal payment for services.

"Unskilled" or "Non-medical" care typically refers to companion and personal care activities such as bathing, grooming, dressing, as well as assistance with meal preparation, light housekeeping, and running errands. It could also include medication reminders, assistance with ambulation, and transportation to medical appointments.

These types of services are typically provided by Home Health Aides (HHAs) or Certified Nursing Assistants (CNAs), and can be arranged for anywhere from a few hours to 24-hours a day. "Unskilled" or "Non-medical" care is often sought by the elderly, new and expectant parents, Individuals with disabilities, and those transitioning from a hospital or medical facility to home.

"SKILLED" medical care follows a specific plan of care under the supervision of a Physician, Nurse (RN/LPN/LVN), or Therapist, and involves home healthcare services such as nursing care; physical, occupational, speech, and respiratory therapies; as well as social services and hospice care.

Skilled medical care in the home can help provide a comforting solution to residing in a hospital, nursing home, or assisted living community.

EVERLIVE Healthcare Services is committed to providing you with the best possible customer service in the industry. Our staff is available 24 hours a day, seven days a week. We offer free in-home consultations and home safety evaluations at the start of your program and routinely thereafter based on the client's needs. Furthermore, our caregivers and healthcare professionals are regularly supervised and evaluated to ensure that EVERLIVE's high service standards are met.

Our caregivers can provide both in-home skilled medical and non-medical care. This includes, but is not limited to*:

  • Skilled medical care
  • Private duty nursing
  • Therapy
  • Personal care
  • Companion care
  • Intermittent care
  • Care for people with disabilities
  • Daily living activities
  • Respite care
  • Behavioural health care

Hiring a caregiver can often become a confusing and frustrating process. With all of the choices that are available, it is important to be aware of some challenges that may arise should you choose to hire a caregiver on your own. With our team of experienced and compassionate healthcare professionals, we strive to ensure that your specific needs are met. And, Everlive is proud to be recognized nationally as a leading provider of quality care. In fact, our homecare offices are accredited by the Accreditation Commission for Health Care (ACHC) for both our private duty nursing and certified home healthcare programs. We encourage you to learn more about the steps are involved in hiring a caregiver on your own, and how choosing Everlive will allow you to focus on feeling happy and healthy, while we take care of the rest.